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Terms & Conditions

Shipping policy

Purchases are shipped from our warehouse in Jaipur, Rajasthan India.

We cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

  • Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
  • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
  • Ronaldo Biotech is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cancellation/Return Policy

Thank you for choosing Ronaldo Biotech. 

If you aren’t satisfied with your order, you can reach out to ronaldobiotech.rb@gmail.com and our Customer Experience agents will be happy to assist you promptly. 

Cancellations 

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

Replacements

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases. 

  • Damaged/Incorrect Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

  • Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

  • Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

Returns

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check
  • F&B products lose freshness over the course of return proces

Conditions under which replacement/cancellation requests will not be accepted – 

  • The replacement request is generated after 5 days from the date of delivery.
  • The damaged/ missing product is reported after 5 days from the date of delivery.
  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
  • Wrong product was ordered by the customer.
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